I love doing surveys and reviews. Not because I like to complain, but because I generally receive good service and like letting people know. It’s like telling a stranger that I like their shirt or earrings. Yes, I’m that person. Once upon a time, Mr. Rosie was the manager of a CSR team. He had to deal with complaints about bad service, so I’ve always felt like I’m balancing out the Universe by telling someone they did a good job. That’s not to say I haven’t left the occasional bad review, though. Sometimes, you have to speak up. For example, last summer, we stayed at a Hyatt where the A/C was broken and we found – I kid you not – someone else’s sock and underwear in between the night table and bed. So yeah, I complained to the front desk and then mentioned it again in the survey they sent via email after our stay.
This brings us to Millie Bobby Brown. Millie recently appeared on the food podcast “Table Manners with Jessie and Lennie Ware.” It was recorded over dinner at a hotel. During her appearance, Millie asked the podcasters if they ever left reviews. When they both said no, MBB shared that she’ll leave negative reviews anonymously, using a “fake name.” Her reasoning? Because people are always criticizing her, so everything else is fair game.
Millie Bobby Brown isn’t afraid to point out sub-par service — anonymously! Last week, food podcasting duo Table Manners with Jessie and Lennie Ware shared a clip with the 20-year-old Damsel actress as the three discussed topics over dinner.
“We met Millie at a hotel and had a delivery combo of Tom Kerridge food from his restaurant in the hotel, room service and even McDonald’s,” the Instagram Reel caption read.
In the clip, the ladies were deep in conversation when Brown asked them, “Do you leave reviews?”
Jessie and Lennie said that they did not, and asked the actress if she did.
“Yeah,” Brown said with a smirk before admitting that she does so with a “fake name.”
“Because I think it’s important, you know? Here’s the thing — my whole life is people criticizing me. So, I’m gonna give it back to you sometimes,” she said.
The Stranger Things star then shared a couple of past instances when she felt a review was necessary. Brown told Jessie and Lennie about a time when she and her fiancé Jake Bongiovi were staying at a hotel and an employee became persistent about collecting payment before their trip was over. Although the star was careful to not share the name of the establishment, she did share her review.
“It was just like, ‘I really think that you should encourage guests to complete transaction of payment at the end of their stay,” Brown said.
Next, the Enola Holmes actress recalled a time when she was shopping in a store and an older woman mistook her for someone who worked there and asked for assistance in finding socks. Brown said although she clearly did not work there, she found someone who did, but they were “so unhelpful.”
“And I was just like, ‘Please? This isn’t even for me.’ So, I left a review,” she said.
“Millie, are you a Karen?” Jessie asked while laughing.
“Okay, I’m a Karen,” Brown admitted. “I do think it’s important to know where you went wrong, and [there’s] always room for improvement.”
Okay, so I’m a huge proponent of being kind to people because you never know what they’re going through, but like I said earlier, sometimes, it’s okay to leave negative feedback or constructive criticism. How else will a company know if they need to fix something? Just don’t be a jerk about it. Honestly, it doesn’t sound like Millie is being a jerk or a “Karen” about giving feedback in any way other than the reason she gave to justify leaving it. Karens absolutely exist but I feel like people apply the title too broadly nowadays, and it’s taking away its power. Karens are entitled, demanding women who use micro-aggressions and weaponize their privilege. It’s not a badge of honor. Millie is just leaving anonymous reviews based on her experience. Anonymous reviews are basically what the Internet was invented for! I feel for Millie that she feels like she has to justify having a negative opinion by blaming it on the fact that people criticize her so it’s only fair that she gets to do it back. That may be something she needs to work through in some other form.
Photos credit: Getty Images for Netflix and John Wilson/Netflix via Netflix Press
If MBB stays anywhere, everyone is now going to assume that she’s going to leave a review for poor service…
As to her staying at a hotel: for the past few years, I have paid for the room I’m staying in on arrival. I think this is the norm for regular people? I don’t understand the negative review there.
If the service was excellent or abominable, I definitely leave reviews. I usually do provide feedback if asked.
most hotels require the visitor to provide a credit card when checking in. Some run usually run a nominal (and reversible) charge to make sure the card’s good, some run the first night as a deposit but they don’t charge the full amount of your stay until you check out. My guess is that she didn’t understand why they required a credit card up front
With you @pottymouth pup, it’s normally a prepaid rate or you pay at end of stay at nicer hotels. Trying to understand the story it sounds like the hotel maybe wasn’t comfortable with the size of their bill and trying to get her to make a payment during the hotel stay? Which is pretty unusual it’s either one or the other.
Maybe the hotel didn’t realize that these young people balling out at the hotel were MBB and JBG and they were good for payment!
Honestly the critiques that she put online seem pretty mild to me assuming that she’s in a nice hotel and probably in a nice store I think respectful customer service is a reasonable expectation.
I disagree. She’s a very young woman who has spent most of her life in a cocoon of privilege as a lauded, well paid child actor. She has no clue about the service industry and should not be judging and putting into jeopardy the jobs of normal people who are probably barely making a living wage serving her.
She seems like a sweet person but I find her constant ‘look at me’ behaviour very grating – I know she’s still young but she’s also immature. She’s a decent enough actress but she needs to tone it down a few notches.
Yeah “my whole life is people criticizing me” has kinda become her schtick and it makes me wonder if she has the fortitude to have a sustaining career in Hollywood. Like, she seems extremely averse to any type of criticism, fair or not. The dynamic with her parents has always struck me as a bit….exploitative so maybe that’s part of it. But as others here have pointed out, she’s still so young and will likely grow out of it. I hope so because I like her as an actress and would love to see her have a lasting career.
She looks so gorgeous in these photos. I absolutely LOVE that python print dress.
@Chaine — 100% agree with this. Seems like a wealthy, spoiled, privileged young woman punching down on those in the service industry. FFS.
She’s so young…
Millie did the right thing letting the store know their employee was unwilling or unkind when an older customer required customer service. Whether a review is the most productive way to get the store to change is another matter. (I honestly don’t know.) If it were my company, I would want to know.
Every hotel I have stayed at (and I travel a lot) requires payment up front. That’s a wierd thing for her to complain about.
Childhood stardom and having to support her family financially, none of that is healthy for a young person. If she’s making herself feel better by leaving reviews, vs how we’ve seen some other child stars act out…
That said I only leave one if something is dangerous or the person/company refused to resolve an issue. Sears (RIP) damaged my home during a delivery and refused to take responsibility, I got nowhere for weeks until I posted my experience online.
And I left a negative for a restaurant that was ignoring covid restrictions in 2020, was all jammed packed, no masks, and the hostess literally said they didn’t care about the laws. I wish I’d known that before going for takeout.
I must confess that I leave 1 star Yelp reviews for places that don’t have coat hooks in the restrooms. I’ll take them down if I go back and can hang up my coat when I pee.
Saying I get badly treated so I’ll do the same to others is a dangerous attitude to fall into.
No hooks in the bathroom: I hate when that happens!! Never thought of reviewing for that lol I review whatever makes no sense and leave a picture when I can as proof.
There is this grocery store. They never seem to have the small rolling carts when I get in, but when I get to the cash, there are towers of them, about to fall, with cashiers and employees walking right beside with absolutely no reaction/action. I am giving you 2 stars! And that fancy hotel that charged me twice for 4 massages: you’re getting a bad review. That other fancy hotel where I called reception a gazillion times with no asnwers and then went to the front desk with all of you chatting: you’re getting a bad review!!!!! The incompetent and LAZY AZZ BUMS are getting bad reviews from me!!
It’s a little hard to stomach when she has never had a day job outside of her acting career. Girl, you have been booked and blessed your whole life. Maybe not take a dump on someone making 15 an hour or less just doing their job.
“Karen” is at the point now where it is sometimes overused as a way to tell people (specifically women) they shouldn’t have a voice. I called my teenage daughter’s school the other day to (very politely!) ask a teacher if they could look into a major assignment that my daughter had completed and submitted, yet the teacher had marked 0/incomplete. My daughter was sooo embarrassed and said I was being a “Karen” by calling. She has internalized the whole “Karen” thing as “I will be perceived as insufferable if I ever self-advocate.”
She’s a customer. I think she has a right to leave a review.